Engagement: what’s missing?

Bella Mehta examines the difference facilitation can make to people’s relationships with their organisations.

Employee engagement is not just about ‘comms’ or ‘hearts and minds’. Engagement happens, or fails to happen, at many levels of organisational life, but often the day-to-day team experience is undervalued. Most employees experience working life through being part of a team. For a group of individuals to become a high-performing team, they need healthy habits, good communication and positive group dynamics. Most groups need to learn how to create a high-performing environment, but few are taught. This is a training gap that leaves a huge untapped source of potential within our organisations.